Empathy in Email Marketing: The Key Ingredient for Success
Boost email open rates and customer loyalty with empathetic, personalized email marketing that speaks to subscriber pain points, emotions, and real needs.
I run a B2B business and send a newsletter to a list of subscribers. I’m trying to understand whether that counts as email marketing and what the right approach is for growing the list.
Should I only email people who have explicitly signed up, or is it acceptable to send the newsletter to contacts who haven’t opted in? What’s the best practice for consent and list-building in B2B email marketing?
Hi! Yes — a B2B newsletter is still “email marketing” (it’s a promotional/commercial message), so you should treat it like marketing email for consent, unsubscribe, and deliverability purposes.
Whether you legally need opt-in depends on where your recipients are, but the safest best practice is: only send your newsletter to people who clearly expect it (explicit opt-in), and don’t add non‑opted‑in contacts to bulk sends. Even where opt-in isn’t strictly required, unsolicited newsletter blasts tend to drive spam complaints and hurt inbox placement.
Here’s a practical way to think about it:
If your list includes people from multiple regions (common in B2B), using explicit opt-in as your default standard keeps you out of trouble and usually performs better.
Aim for explicit opt-in (and document it). That means:
If you want extra safety and cleaner lists, use double opt-in (confirmation email). It typically improves list quality and reduces fake/typo addresses.
If you have a pile of business cards, LinkedIn connections, CRM leads, or scraped/exported contacts, the best approach is not to drop them into your newsletter list.
Instead, use one of these safer options:
A few reliable methods:
If you tell me where most of your audience is (US only, or US + UK/EU/Canada) and how you collected your current “subscribers,” I can suggest the cleanest consent wording and the lowest-risk way to grow without hurting deliverability.
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