Empathy in Email Marketing: The Key Ingredient for Success
Boost email open rates and customer loyalty with empathetic, personalized email marketing that speaks to subscriber pain points, emotions, and real needs.
I run an opt-in newsletter and recently upgraded to an annual plan mainly to use my ESP’s built-in monetization tools (ad network, referral/boost marketplace). Shortly after upgrading, those monetization features were disabled and any pending earnings were withheld due to “irregularities” and a stated terms-of-service violation, but the provider won’t share specifics.
From an email operations perspective, what are the most common causes that lead ESP risk systems to remove monetization access (for example: low-quality acquisition sources, bot or incentivized signups, unusual click patterns, high complaint/bounce rates, sudden volume spikes, or deliverability/authentication issues)? What key metrics and breakdowns should I review first to identify the likely trigger, and if the ESP won’t provide details, what’s the most practical way to escalate or decide whether to migrate to another platform?
Hi! In most ESPs, “irregularities” on monetization features (ads, boosts/referrals, creator marketplaces) usually means their risk/fraud system thinks your audience or traffic isn’t “genuine” enough for advertisers—often triggered by suspicious acquisition sources, low-quality engagement, or patterns that look like click/sign-up fraud, even if you didn’t intend anything wrong.
Here are the most common operational triggers I see that get monetization access removed:
If you only have an hour, focus on breakdowns, not overall averages:
If you’re going to escalate, it helps to proactively do a few concrete things and document them:
Most providers won’t disclose the exact trigger because it helps bad actors evade detection. The best escalation path is usually:
If they still won’t engage beyond boilerplate, that’s often a sign the decision is unlikely to be reversed soon.
Migrating can make sense if monetization is core to your business and the provider won’t reinstate access after a good-faith review. The key is: don’t “lift and shift” the same problems into a new ESP.
If you migrate:
If you want, tell me (1) roughly how you acquire subscribers (organic form, referrals, paid, boost marketplace, imports), (2) what changed in the 2–4 weeks before the flag, and (3) whether the irregularities mention was tied to “earnings/ads” vs “account deliverability.” I can suggest the most likely culprit and the first two reports to pull based on that.
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