Empathy in Email Marketing: The Key Ingredient for Success
Boost email open rates and customer loyalty with empathetic, personalized email marketing that speaks to subscriber pain points, emotions, and real needs.
I’ve collected a little over 900 opt-in email subscribers over the last couple of months for a festival-focused list. People signed up to receive updates and recommendations like accommodation tips for an event coming up this winter, but I haven’t sent any emails yet.
What’s the best way to start sending now without hurting deliverability—should I begin with a re-introduction/welcome email and then ramp up slowly into a regular newsletter, or is there a better approach?
Hi! With ~900 opted-in subscribers and a couple months of “silence,” the safest (and usually best-performing) way to start is: send a clear re-introduction/welcome email first, then ramp into your regular festival newsletter gradually while closely watching engagement (opens/clicks/replies/complaints/unsubscribes). That approach protects deliverability and also reminds people why they’re hearing from you.
Here’s a simple, deliverability-friendly rollout that works well:
That reply/click is helpful for sender reputation and for segmentation.
If you plan to send more frequently as the winter event gets closer, build up to it gradually and make it expectation-based (“As we get closer, I’ll send 2x/week with time-sensitive updates”).
If you tell me roughly when the winter event is and what your planned newsletter frequency is (weekly? twice weekly near the event?), I can suggest a concrete 2-week send calendar and what to put in those first 2–3 emails.
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