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A recently proposed class action lawsuit alleges that DoorDash, a popular food-delivery platform, has been exploiting millions of consumers, struggling restaurants, and a largely immigrant workforce through its predatory fees and deceptive practices. The 81-page lawsuit accuses DoorDash of charging misleading, premium, and hidden fees while also targeting minors and engaging in unsavory business practices.
DoorDash is accused of misrepresenting delivery fees, express or priority delivery fees, and expanded range delivery fees, which the company allegedly keeps entirely for itself. According to the complaint, these fees are never passed on to delivery drivers, known as "Dashers," and have nothing to do with deliveries. Hidden marketing fees on promotional items and commission fees are also levied on consumers, unbeknownst to them.
The lawsuit further alleges that DoorDash directly targets minors through TV and social media advertising while lacking age verification procedures and parental controls. DoorDash's terms and conditions, which the complaint calls "the foundation of its illegal pricing practices," effectively strip consumers of any protections against misconduct.