Empathy in Email Marketing: The Key Ingredient for Success
Boost email open rates and customer loyalty with empathetic, personalized email marketing that speaks to subscriber pain points, emotions, and real needs.
I sent an email marketing awareness message to an existing opt-in audience to introduce our brand and highlight our books, and the report shows an open rate that’s close to 100%.
This wasn’t a sales push, so I expected solid engagement but not a perfect open rate. I’m not sure if this reflects real reader behavior or if tracking (like image-based opens or privacy features) could be inflating the numbers.
How should I interpret a near-100% open rate for an awareness email, and what metrics or checks can confirm whether engagement was genuine?
Hi! A near‑100% open rate usually doesn’t mean every human reader opened your awareness email—it most often means your open tracking pixel was triggered automatically (by privacy features or security scanners) for almost everyone who received it, so “opens” got inflated.
The big things that can cause this:
If you want to sanity-check whether engagement was genuine, focus on these instead of opens (especially now that opens are less reliable for email marketing):
How to interpret your result in plain terms: treat the near‑100% open rate as “the message was delivered and displayed in environments that loaded the tracking pixel,” not “everyone read it.” For confidence, anchor your evaluation on unique clicks, replies, downstream site actions, and whether your next few sends keep performing well (stable click-through rate, low unsub/spam, good deliverability). If you tell me roughly what percent of your audience is on Apple Mail and whether you saw lots of opens right at send time, I can help you pinpoint the most likely cause.
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