Empathy in Email Marketing: The Key Ingredient for Success
Boost email open rates and customer loyalty with empathetic, personalized email marketing that speaks to subscriber pain points, emotions, and real needs.
I’m sending opt-in onboarding emails that include a short video preview (like a GIF) and a link to watch the full video. Most of the sequence lands in the Gmail inbox, but one specific email keeps going to spam.
The main difference I can see is that this email uses a youtu.be shortened link to the video, and our ESP also adds click tracking (so the link is already a redirect). I’ve heard some spam filters treat URL shorteners as higher risk, and I’m not sure if the extra redirect makes it worse.
Why would a youtu.be link hurt email deliverability in Gmail, and what’s the best way to link to videos without triggering spam filters?
Hi! You’re not imagining it—a youtu.be link can contribute to Gmail spam placement, not because YouTube is “bad,” but because shortened URLs + extra redirects (click tracking) can look like link obfuscation, which is a common pattern in phishing/spam. Gmail doesn’t judge one thing in isolation, though; it weighs the whole message (sender reputation, engagement, formatting, and link behavior). That’s why the rest of your onboarding sequence can inbox while this one email keeps tipping over into spam.
Here’s what’s usually going on, and what to do instead.
1) Shorteners reduce transparency
Short domains (including legit ones) hide the final destination at a glance. Spam filters often treat any “shortened-looking” URL as slightly higher risk because bad senders use them heavily.
2) Tracking creates multiple hops
If your ESP wraps links for click tracking, your recipient sees something like:
your-tracking-domain → (redirect) → youtu.be → (redirect) → youtube.com/watch…
More hops can mean:
3) Your tracking domain reputation matters more than YouTube
Most ESPs track clicks on a shared or branded tracking domain. If that tracking domain has a weaker reputation (or is shared across many senders), Gmail can be more cautious—especially in a message where the main CTA is a redirected link.
4) That one email may have other “spammy” cues
Common extras that push a single message into spam even in an opt-in sequence:
If you want the safest approach for email marketing deliverability, do this:
Use the full YouTube URL (not youtu.be)
Prefer youtube.com/watch?v=... (it’s clearer and often treated as less “shortener-like”).
Reduce redirects where you can
The best options (pick one):
Use a static image thumbnail + play button, not an embedded video
Embedding video in email isn’t broadly supported; a thumbnail that links out is standard. Keep the GIF lightweight and consider adding a plain-text link under it (“Prefer a direct link? Watch here: …”).
Keep the email “balanced”
Make sure there’s enough text context around the link (what they’ll see, why it helps), and avoid a design that’s essentially one big image + one big CTA.
If you tell me whether you’re using a shared tracking domain or a branded/custom tracking domain, and whether you can disable click tracking for a single link, I can suggest the most practical “minimal-change” fix for your setup.
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