Empathy in Email Marketing: The Key Ingredient for Success
Boost email open rates and customer loyalty with empathetic, personalized email marketing that speaks to subscriber pain points, emotions, and real needs.
I’m about two weeks into a cautious IP warm-up on a new sender domain for promotional email marketing. Other mailbox providers look normal, but Gmail opens are still extremely low, even though I’m seeing no obvious compliance issues in Google Postmaster Tools.
I’m only mailing very recent engagers (people who clicked in the last week). The content is in a higher-risk niche, and I’ve tried to keep the subject lines and copy away from overtly promotional or spam-trigger phrasing.
Is it normal for Gmail open rates to stay this low two weeks into warming, and what are the most likely factors causing Gmail to suppress opens compared to other providers?
Hi! An under‑1% open rate at Gmail two weeks into an IP warm-up usually isn’t “normal” if you’re actually landing in the inbox—it's most often a sign that Gmail is placing you in Spam (or heavily filtering/throttling), not that Gmail is somehow “suppressing” opens. Postmaster Tools can look “fine” early on because it’s sampled/aggregated, can lag, and it doesn’t always reveal inbox vs spam placement directly.
A few likely reasons Gmail looks uniquely bad vs other mailbox providers:
1) You’re delivered, but not in the inbox (Spam placement = near-zero opens).
Gmail is typically the strictest on new/low-history domains and new IPs, especially in higher-risk niches. If messages land in Spam, many recipients never see them and images won’t load—so open tracking pixels won’t fire. The quickest reality check is to manually send to a small set of real Gmail accounts you control and see where the message lands (Primary/Promotions/Spam) and whether images are auto-loading.
2) Domain reputation matters more than your IP warm-up (and takes longer).
With Gmail, “warming the IP” helps, but the sender domain reputation (and sometimes the reputation of your tracking/redirect domains) is often the bigger lever. A brand-new sender domain can take several weeks to establish a stable reputation even with careful ramping—longer if the niche is routinely associated with complaints or spam.
3) “Recent clickers” doesn’t always mean “recent Gmail-positive signals.”
If those clicks were mostly from non-Gmail addresses, it won’t help Gmail much. Gmail really responds to Gmail-user engagement signals: opens (when in inbox), replies, moving from Spam to Inbox, starring, adding to contacts, “Not spam,” etc. During warm-up, try segmenting to your most engaged Gmail users specifically (recent clickers + recent delivered-to-inbox history if you have it).
4) Missing or imperfect Gmail bulk-sender requirements (even if you’re under 5,000/day, these still help).
Even if you’re not seeing “compliance issues,” double-check the stuff Gmail cares about most for promotional email marketing:
5) Link/tracking/creative patterns that Gmail distrusts (very common in higher-risk niches).
Gmail filtering often reacts to: heavy link density, “money” pages, certain offer structures, URL shorteners, aggressive redirect chains, mixed domains (From is clean but tracking domain is new/sketchy), or landing domains with a poor reputation. Even if your subject lines are toned down, the URLs and page reputation can be what trips Gmail.
6) Volume pattern and throttling (delays can tank “open rate by day”).
If Gmail is deferring a lot of mail (slow acceptance / temp failures), your ESP may show deliveries spread out, and your “open rate” for the send window can look awful. Check your SMTP logs/ESP event data for Gmail deferrals and delivery timing.
If you want the fastest way to pinpoint the cause, do these 3 checks:
If you tell me (a) roughly how many Gmail recipients you’re sending per day right now, (b) whether Gmail is landing in Promotions vs Spam in your own tests, and (c) whether you’re using a separate tracking domain, I can help you narrow this down to the most probable culprit and what to change first.
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