Empathy in Email Marketing: The Key Ingredient for Success
Boost email open rates and customer loyalty with empathetic, personalized email marketing that speaks to subscriber pain points, emotions, and real needs.
I run opt-in email marketing with automated flows based on user behavior, and those set-and-forget campaigns work well. The problem is our promotional or announcement sends that don’t have a natural trigger.
Right now I’m splitting a master audience into smaller segments and manually enrolling each segment into a workflow until everyone has received the message. It gets the job done, but it’s time-consuming and I worry about accidentally double-sending or leaving part of the list out.
What’s the best way to handle non-behavioral, one-off email marketing campaigns—should these be sent as broadcasts with exclusions/frequency caps, built as automations, or managed through a more standardized campaign workflow?
Hi! For truly one-off promos/announcements that don’t have a behavioral trigger, the cleanest approach is almost always a broadcast (one-time campaign) to a well-defined segment, with suppression/exclusions and a “sent” marker so you can’t double-send and you can easily see who did/didn’t get it.
If you want a simple, low-risk standard workflow, here’s what works well for most teams:
A good “one-off campaign” pattern (repeatable every time)
promo_2026_01_16_sent = true (use your own naming convention)That “sent marker” is what eliminates accidental double-sends and makes it easy to identify who was missed (segment = eligible AND not sent).
Use a broadcast when:
Use an automation when:
A nice hybrid is: Broadcast = primary send, then an automation = follow-up logic (e.g., 2 days later send version B to “didn’t open,” or send a different CTA to “clicked but didn’t convert”).
If you’re sending to a large list and you’re worried about fatigue/spam-folder issues, use a consistent rule like:
That gives you the benefits of frequency capping without manually batching your audience every day.
A repeatable internal checklist helps a lot:
If you tell me roughly what your ESP supports (tags/fields, static lists, campaign-based automations, and whether segments are evaluated at send time), I can suggest the safest exact setup—but in general, broadcast + exclusions + a sent-marker is the best default for non-behavioral one-off email marketing campaigns.
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